A friend of a friend has had real problems with her Axa healthcare policy. She feels completely let down. As is often the case in difficult situations, the failure of the company to deal with her problems properly has only served to exacerbate the original complaint.
I helped her (in a small way) by creating a blog to record her experiences and notify others of the problems with complaining about Axa Health.
The latest I hear is that Axa are now delaying the ombudsman process so let’s hope that the blog can remind the company of its duties to protect its reputation better than it cared for this customer.
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Tags: Axa health, online activism