Comments on: Halifax home insurance? Cancel it

By: Meh

Meh — Wed, 18 Jan 2012 16:14:03 +0000

Have you got any proof that the item was worth over £1000? Have you got any proof that the item was purchased from hatton garden?

If you dont, then you are lucky that they are even paying you out and I as a jeweller can say that you got paid out very well for your ring if you got £1000 as platinum rings were easily replaceable within that value at various jewellers in 2009. It is only in the last 6-12months that they have skyrocketed.

By: Jason

Jason — Mon, 25 Jul 2011 10:37:33 +0000

I am currently trying to claim for water damage caused by my neighbours haveing a leek. Just been told the following:
1) I may not be able to claim against neighbours insurance as they tried to stop the leek ASAP.
2) I will have to pay £450.00 access if I wish to go ahead with the claim.

When I said that the damage was caused by my neighbours leek, why should I be punished and made to pay for the damage I was told “thats the way it is”. And when I told them that my dining room (room with water damage) is decorated with the same wallpaper as my living room I was told that “they don’t think both rooms would be covered”.

When I said that I have been sold a CRAP policy, I was told that everything probably hadn’t been explained to me fully, “no kidding” I said only to be left with silence.

I’m now waiting for the adjusters to contact me to arrange a convenient time to call round and check the damage. If I don’t get a satisfactory outcome I will definatley be cancelling.

By: msun

msun — Fri, 03 Dec 2010 12:14:01 +0000

I would agree that Halifax offer a really crap service and are even crappier at treating customers fairly. I would recommend that people look at alternative insurers.

I find that More than are an excellent insurance company although to be accurate the practice of farming out work to “loss adjusters” by all insurance companies (including More than) can result in a very variable experience ranging from awful to wonderful.

By: Emma

Emma — Fri, 24 Sep 2010 15:03:55 +0000

Ditto about the treatment of customers.

After the refusal of my claim and deliberate misinterpretation of a loss adjuster’s report, I need to cancel the policy and go the ombudsman route.

I am struggling to even cancel my policy, since they will not pick up the phone. have been on an 0845 number twice today at huge expense, for over 10 minutes each time, and can they be bothered to answer; apparently not. tell me that is not deliberate when they have routed you through to the cancellation line.

(I can understand their cancellations team being busy, given the way they treat customers – but there should be a ring me back option if they are not giving reasonable wait times.)

Emma

By: Phil

Phil — Tue, 27 Jul 2010 12:28:15 +0000

Hi Matt,
I am going through the exact same situation now. Luckily, I lost my ring in the home whilst my wife was around! All financial services companies have to TREAT CUSTOMERS FAIRLY and this is assessed by the regulator (Currently still the FSA) and the financial services ombudsman.

Simply type TCF into Google and look at the Financial Services Authority page.

Now I suppose it is now (in my case) up to Direct Line to prove they are treating me fairly. LMG came round today and said my wedding ring was worth £1,500. I have refused to go to the high street jewelers claim the quality of the rings there were not up to standard. As a group they have offered to make a replica – I can only imagine the hassle that is going to be.

About to approach direct line now – Ps. What did you finally do?

Phil.