Posts Tagged ‘online activism’

Is Compass successful in engaging its members?

Friday, August 28th, 2009

Luke Akehurst reports the results of the elections help by Compass (direction for the democratic left). He suggests that the organisation is not in good health if judged by the participation of its members.

I’m loathed to criticise Compass because past history suggests it results in personal attacks from its officers. However, I think it’s an important debate to be had. The internet has unleashed a wave of participation and, in some instances, channelled that participation into meaningful, lasting activism. After years of presuming that membership organisations were dying, the web suggested they could be rescued. So what can we learn from Compass about how organisations can engage with people to affect change?

The election results reveal that 20 people stood for its management committee and 23 for its youth committee. In total, 237 people voted  – or just 6% of the membership. That’s slightly less than a trade union general secretary election but roughly similar to Labour’s NEC elections (as far as I can remember). The winning totals ranged from 90 first choice preferences down to just 5. The election victors were largely people with personal profiles, separate to their involvement in Compass.

However, it’s a more complicated picture than that. Compass has 25,000 supporters and over 4000 members. More than 900 activists have signed its statement calling for a high pay commission. And thousands of people a year have signed petitions, statements and attend Compass debates and events. So it’s not that Compass isn’t successful at engaging with people.

The finances of Compass don’t appear to be publicly available. But assuming that all members pay the full rate (£30 a year), plus a bit for organisational membership, Compass raises about £150,000 a year from its members. Assuming that all events break even, they must earn something around £10,000 a year in ticket sales. So the activism that they encourage isn’t just limited to reactionary things – or armchair (or computer screen) activism.

It’s certainly brave that Compass have a level of membership democracy. Some of those who run older membership organisations would rather not. One senior trade unionist used to tell me that if she were to start a new trade union, she would make sure there wasn’t any internal democracy. It’s also in keeping with their political ideals. But it’s an expensive exercise to run internal elections. Indeed, one of the barriers to primaries in parliamentary candidate selection is the cost of organising them for constituency parties.

So why isn’t Compass able to engage members more deeply? One reason might be that there aren’t significant benefits to being a member. The website says that you get invited to events, get monthly emails, get to debate on their website, campaign on issues – as well as taking part in its democratic structures. As a non member of Compass who currently gets invited to more events than I can attend, receives regular emails (including a ballot paper) can comment on the website and join in their campaigns – the benefits to membership appear marginal.

One other possibility is that engagement in the management of the organisation doesn’t mean very much. As we learned in the debate about the ‘How to Live in the 21st century‘ initiative, many of Compass’ campaigns emerge from current affairs rather than member-led initiatives. That’s almost certainly the best way to run a political campaign – but lacks the extra layer of grassroots authenticity.

Some of this is inherent in Compass’ origins. It was formed out of a statement drafted by a range of thought leaders in the Labour party before becoming a formal organisation by Neal Lawson – who always tops the ballot of internal elections. Without Lawson’s drive, vision and inspiration, it’s impossible to see how Compass could succeed. But it also makes it hard to imagine members changing the organisation’s direction.

But if Compass is not able to make membership more meaningful – or re-imagine the role of members – it may find an important source of income reducing.

So what could Compass do to make membership more rewarding? Here are four modest proposals, in the spirit of promoting debate about the challenge of turning supporters and activists into members.

  1. Enable deeper networking on the site between members so that people can increase their own political profile through membership – and keep it closed to non-members
  2. Host private debates with senior ministers / political figures which are invitation-only and make it clear to supporters that they can only attend (or watch online) if they join
  3. Present members with a shortlist of possible campaigns and engage them in the process of prioritising them, and deciding on campaign tactics
  4. Identify more ways to advertise the impact members have made on the organisation’s campaigns. For example, advertising which lists their name in recognition of their contribution to changing a government policy

Four challenges facing organisations online

Monday, August 17th, 2009

Here’s my latest post-holiday theory:

There are four challenges facing organisations online and over the next few months, I’d like to dedicate some time to investigating how organisations are responding to these, share lessons between them and analyse best practice.

Each challenge has come about as the internet has evolved though some organisations are at different points in their own internet presence. They are challenges because of the equality of the internet. Fail to meet them, and someone else will fill the void.

The first challenge is getting your content online – and looking good. It was the first challenge of the internet, back in the day when copy had to be well written, graphics large and with plenty of routes back to your offline organisation.

At this stage, you promote your website through advertising. If you watch an old episode of Friends you will see that it concludes with a little strapline giving you the AOL keyword (which was, err, Friends). The challenge for getting your website right was similar to producing a good corporate brochure.

You’re getting lots of users because you are a big organisation, or a smaller number but it doesn’t matter because it’s in proportion with the number of phone calls you get.

A whole variety of organisations are here at the moment. From small charities such as the Social Market Foundation to FTSE100 companies like Amec. That’s not intended to be provocative or pejorative – there may be good strategic reasons for these organisations not doing more online.

The second challenge was getting your content profiled on search engines. Up until Google this didn’t really matter. But from 2000/01 onwards, top ranking on search engines was the critical success factor for an organisation’s website. The content may not change much, although copy could be written specifically for search.

At this point, an organisation starts to spend more money online. It might invest in some search engine optimisation advice or some search advertising. For the most experimental organisations, microsites and subdomains provide a route to improve SEO and rank more prominently on alternative (and competitive) search terms. Now your important audiences are in one place – and it’s Google’s top 10.

You start to get an audience larger than your offline reputation suggests. You can reach to a wider audience – though not necessarily a more useful one – but it reaches beyond your borders.

The Hackney Council is around here and corporates such as BP.

The third challenge is making your website interactive. Now the content really starts to change. It becomes multimedia, share-able, a set of questions and hypotheses with a comments box rather than a statement of fact set in stone.

The task of promoting the site is different because it’s spread over a number of sites – YouTube, Flickr and now Twitter. It’s about establishing your organisation’s footprint across the web and reaching out to users wherever they are. But your reaching an important audience and engaging with an influential community.

Meeting this challenge and larger amounts of money are being spent. Because despite all the free platforms available, the task of making sure your content is better than the lively amateur is tricky. And a larger investment is justifiable because more of your audience is online.

There are many more organisations here, and I’d include The Guardian parts of the RSA site and Liverpool FC.

The fourth challenge is turning volume into value. If you are LFC you may be able to fill a football stadium with your Twitter followers, but will they pay to watch your premium content? They may be Guardian readers who will re-tweet your articles, mash-up your data or help Jemima Kiss with an article. But how many of them will? And where’s the value for the publisher? And how can you get one million YouTube viewers of Susan Boyle into valuable eyeballs for ITV?

Some organisations are here by default, because they’ve chosen to follow a (controversial) paywall system. The FT for example. But many more are asking the question and struggling to find the answer.

These four challenges may be a little broad and they may flatten out some complex issues. But these are the challenges facing organisations online.

Internet advocates, such as Seth Godin and Clay Shirky, rightly praise the maginificent impact of the internet in empowering new communities. But it’s a different task entirely for traditional organisations. It can be done. But until there’s a greater focus on it, the election of Barack Obama will remain the outstanding case study for linking online activism with real lasting social change.

I want to dedicate a decent amount of time to exploring, investigating and sharing how organisations are confronting these challenges. Who’s with me?

How 400 people raised £1000 in 19 hours

Thursday, April 9th, 2009

I subscribe to an email network which has just raised £1000 in 19 hours to help young Kenyans share their views on political issues in the build-up to the next election.

It’s been an incredible few hours. The original email was sent from Tonee Ndungu who asked the ecampaigning forum for advice on how to look for funding. Fifteen minutes later, Patrick Olszowski, the campaigns manager at Action Medical Research replied, pledging £20 if five others would also donate.

I didn’t pick up either email to start with because I was out at a meeting. By the time I saw the email thread at about 5.30pm yesterday, they had already raised a couple of hundred pounds. so I felt duty-bound to throw in £20.

The donations kept on coming through the evening yesterday and this morning and the final donation has just come through to ensure that the ecampaigning forum has raised £1000 in 19 hours – most of which were spent asleep.

The forum has around 400 members who run ecampaigns for charities. It’s never before (to my knowledge) been used to raise money and usually just discusses ideas and offers support to practitioners.

It appears to be a good cause – although I knew I was making the donation knowing less about it than anything else I’ve ever given to – the initial email was just four paragraphs setting the context for the site. I think it worked because of the combination of being asked money in an unexpected place and the regular updates provided by Patrick to show the growing support for the campaign. Perhaps also my knowledge that the group wasn’t that large placed a greater sense of personal responsibility to ’step up to the plate’.

It’s an amazing achievement and a tribute to Patrick who I’ve always found to be generous with his time, advice and networks. I look forward to seeing how Wazimba develops and hope that the Kenyan election process is more peaceful this time around.